1. What materials are your jewelry made of?
We carefully select high-quality materials to make jewelry, including 925 sterling silver, gold plating, stainless steel and selected natural semi-precious stones. Each piece is detailed on the product page. The material is marked to ensure that you can be confident in every piece of jewelry you purchase.

2. How do I care for my jewelry?
To extend the life of the jewelry, it is recommended that you store the jewelry in a dry and dark place. Avoid contact with water, perfume and cosmetics to prevent oxidation or discoloration. For daily cleaning, just wipe gently with a soft dry cloth.

3. Do you support international delivery?
Yes
4. How long will it take to receive the order?

We will provide a courier number after the order is sent, and you can use it to track the status of the package in real time. Please understand that the delivery time may be delayed if it encounters holidays or peak promotions. The specific arrival time depends on the delivery area and the courier method selected. If you have any questions, please feel free to contact our customer support team.

5. Can I change or cancel the order?
If you want to change or cancel the order, please contact our customer service team as soon as possible. If the order has not been processed, we will try our best to meet your request. However, if the order has been sent, it cannot be changed or cancelled.

6. What is the return and exchange policy?

Return and exchange time: You need to apply for a return and exchange within 14-30 days after receiving the product.
Refund time limit: Refund within 7 working days after receiving the returned goods.
Return and exchange process: Customer applies for return → Brand review → Customer sends back the goods → Refund or exchange the goods after confirming receipt.

Return and exchange conditions:
• Unused and intact: The product must be unused, undamaged, and stain-free, and retain the original packaging, labels, etc.
• Specific products are excluded: Some products (such as underwear, customized products, consumables, etc.) do not support returns for hygiene or safety reasons.
• Complete packaging: Customers need to return all accessories, gifts, etc. to ensure that the product is complete.

7. What payment methods are supported?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and local payment options in some regions. You can choose the appropriate payment method on the checkout page.

8. How do I check the order status?
Ask customer service to get the order number and logistics number, click Track my Order, enter the order number and logistics number to check the order status

9. Do your products have quality assurance?
We provide quality assurance for each piece of jewelry. If you encounter any quality problems during use, please feel free to contact us and we will be happy to provide you with a solution.

10. How do I contact customer service?
If you have any other questions, you can contact us via email or online customer service. Our team will respond to your inquiry within 24 hours to ensure that you provide a quality service experience.

I hope this information is helpful to you. If you have any other questions, please feel free to contact us.